Privacy Policy

1. Who We Are

Windporch operates as a property rental facilitation and consultation service based in Bang Rak, Bangkok 10500, Thailand. For data protection matters, Windporch acts as the data controller. Questions about this policy can be directed to [email protected].

2. Data We Collect

We collect only what is necessary to provide our services and respond to enquiries:

• Contact details — your name, email address, and phone number submitted through our enquiry form.
• Enquiry content — any information you include in the message field of our contact form.
• Usage data — pages visited, time on site, and browser type collected via analytics cookies (with your consent).
• Cookie preferences — your consent choices stored locally in your browser.

We do not collect payment card data, government identification, or passport information through this website.

3. Legal Basis for Processing

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), we process your data on the following grounds:

• Consent — analytics and marketing cookies require your explicit opt-in.
• Contractual necessity — to respond to your rental enquiry or process a service request.
• Legitimate interests — improving our website and preventing fraud, provided these interests are not overridden by your rights.

4. How We Use Your Data

• Responding to enquiries about rental properties and services.
• Scheduling viewings or consultation calls.
• Sending follow-up information you requested.
• Analysing site performance to improve the user experience (analytics cookies only).
• Meeting legal obligations under Thai law.

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

5. Data Retention

Enquiry records are retained for up to 24 months from the date of last contact. If a rental arrangement proceeds, relevant records are kept for 7 years in line with Thai commercial law. Analytics data is retained for 14 months. You may request earlier deletion at any time.

6. Data Sharing

We share data only when necessary:

• Property owners — limited contact details shared when arranging a viewing or lease, with your awareness.
• Analytics providers — anonymised usage data (e.g. Google Analytics) subject to your consent.
• Legal authorities — where required by Thai law or court order.

7. Data Security

Our website uses HTTPS encryption. Access to personal data is limited to staff who require it to handle your enquiry. We conduct periodic reviews of our data handling practices. In the event of a data breach affecting your rights, we will notify the relevant Thai authority within 72 hours and inform you without undue delay.

8. Cookies

We use essential cookies for site functionality and optional analytics and preference cookies. You can manage your cookie settings at any time via our Cookie Policy page.

9. Your Rights

Under the PDPA, you have the right to:

• Access — request a copy of the data we hold about you.
• Rectification — ask us to correct inaccurate information.
• Erasure — request deletion where we have no compelling reason to retain it.
• Restriction — ask us to pause processing in certain circumstances.
• Portability — receive your data in a structured, machine-readable format.
• Withdrawal of consent — at any time, without affecting prior lawful processing.
• Lodge a complaint — with the Office of the Personal Data Protection Committee (PDPC) of Thailand.

To exercise any right, email [email protected]. We will respond within 30 days.

10. Third-Party Links

Our website may contain links to external sites. Windporch is not responsible for the privacy practices or content of those sites. We recommend reviewing the privacy policies of any site you visit.

11. Children's Privacy

Our services are intended for individuals 18 years and older. We do not knowingly collect personal data from minors. If you believe a minor has submitted information through this site, please contact us so we can remove it.

12. Policy Updates

We may update this policy periodically. When changes are material, we will update the "Last updated" date at the top of this page. Continued use of our services after a change constitutes acceptance of the revised policy.